HUBUNGAN PENGETAHUAN DAN PERSONAL HYGIENE DENGAN RISIKO KEJADIAN SKABIES PADA SANTRI LAKI-LAKI DI PESANTREN MARKAZ AL-ISHLAH AL-AZIZIYAH BANDA ACEH

Authors

  • Sri Rosita Fkm usm aceh
  • Rahmayani Rahmayani
  • Evi Dewi Yani
  • Yunita Yunita
  • Tika Indiraswari
  • M. Rio Prayudiski

DOI:

https://doi.org/10.33143/jhtm.v11i2.5437

Abstract

Background of the Problem: The quality of health services is one of the main indicators used to assess the performance of health facilities. Patient satisfaction reflects the extent to which healthcare institutions can meet community expectations and needs through the services provided. This study aims to determine the relationship between service quality and patient satisfaction at Darul Imarah Public Health Center, Aceh Besar District. This research employed a quantitative approach with a cross-sectional design. The study population consisted of all patients visiting Darul Imarah Health Center, totaling 2,024 individuals, with a sample of 96 respondents selected using an accidental sampling technique. Data were collected through interviews using a structured questionnaire and analyzed using the Chi-Square test with a 95% confidence level (? = 0.05). The results showed that the majority of patients (65.6%) were satisfied with the healthcare services provided. Most respondents rated the quality of services in the dimensions of reliability (59.4%), responsiveness (59.4%), assurance (68.8%), empathy (62.5%), and tangibles (62.5%) as good. Statistical analysis revealed a significant relationship between all dimensions of service quality and patient satisfaction (p < 0.05). In conclusion, good service quality in the aspects of reliability, responsiveness, assurance, empathy, and tangibles influences patient satisfaction. It is recommended that the health center continuously improve service quality, particularly in responsiveness and empathy, to enhance overall patient satisfaction. Keywords: Service Quality, Patient Satisfaction, Darul Imarah

References

Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29(1), 3–7.

Al-Damen, R. (2017). Health care service quality and its impact on patient satisfaction: Case of Al-Bashir Hospital. International Journal of Business and Management, 12(9), 136–152.

Anwary, A. (2020). Hubungan mutu jasa pelayanan kesehatan dengan kepuasan pasien di Puskesmas Kotobangon. Jurnal Kesehatan Masyarakat, 15(3), 214–220.

Aroni, D., & Sari, A. (2022). Pengaruh kualitas pelayanan terhadap kepuasan pasien BPJS di Rumah Sakit Umum Daerah Kabupaten Aceh Besar. Jurnal Akademika Baiturrahim, 14(2), 112–122.

Assyahra, F., Rahman, I., & Yusuf, M. (2025). Dimensions of service reliability in primary health care. Journal of Global Health Science, 7(2), 45–53.

Christiany, L. (2022). Pelayanan kesehatan berbasis tangibles terhadap kepuasan pasien di layanan kesehatan primer. Jurnal Administrasi dan Kebijakan Kesehatan Indonesia, 10(1), 56–66.

Fakhsianoor, R., & Handayani, S. (2021). Analisis hubungan dimensi kualitas pelayanan dengan kepuasan pasien di layanan kesehatan primer. Jurnal Administrasi Kesehatan Indonesia, 9(2), 104–115.

Ginting, D., Siahaan, P., & Situmorang, E. (2024). Empati tenaga kesehatan dan hubungannya dengan kepuasan pasien di pelayanan dasar. Journal of Public Health Studies, 15(1), 33–42.

Gultom, E., Simanjuntak, J., & Rahayu, D. (2022). Pengaruh sarana prasarana terhadap kepuasan pasien di fasilitas kesehatan tingkat pertama. Jurnal Kebijakan dan Manajemen Kesehatan, 7(2), 88–97.

Karunia, R., Puspita, D., & Hidayat, A. (2022). Pengaruh bukti fisik terhadap kepuasan pasien di fasilitas kesehatan tingkat pertama. Jurnal Keperawatan dan Kesehatan, 13(1), 24–33.

Kementerian Kesehatan Republik Indonesia. (2023). Profil Kesehatan Indonesia Tahun 2022. Jakarta: Kemenkes RI.

Maameah, E., Kusi, B., & Boateng, E. (2022). Quality health care services and patient satisfaction in low-resource settings: A systematic review. BMC Health Services Research, 22(1), 1179–1188.

Manzoor, F., Wei, L., & Asif, M. (2019). Patient satisfaction with health care services: An application of SERVQUAL model. International Journal of Environmental Research and Public Health, 16(13), 2310.

Maarif, S., Indrawati, R., & Kusnadi, T. (2023). Analisis daya tanggap petugas kesehatan terhadap kepuasan pasien di puskesmas. Jurnal Administrasi dan Pelayanan Publik Kesehatan, 11(3), 59–67.

Musa, I. (2022). Pengaruh dimensi assurance terhadap kepuasan pasien di Klinik Citra Utama Palembang. Jurnal Manajemen Kesehatan Masyarakat, 9(1), 44–53.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Pratama, A. S., Riza, S., & Akmalia, H. (2023). Analisis kualitas pelayanan keperawatan terhadap kepuasan pasien di Puskesmas Kuta Baro Kabupaten Aceh Besar. Journal of Healthcare Education, 2(1), 14–22.

Putri, N., Fadillah, H., & Saputra, D. (2022). Pengaruh bukti fisik terhadap kepuasan pasien di fasilitas kesehatan masyarakat. Jurnal Keperawatan dan Kebidanan Indonesia, 8(3), 76–85.

Purnawan, D., Yulinda, R., & Mahendra, I. (2024). Responsiveness and assurance as determinants of patient satisfaction in public hospitals. Jurnal Manajemen Pelayanan Kesehatan Indonesia, 15(1), 31–40.

Radito, T. (2022). Analisis pengaruh kualitas pelayanan dan fasilitas kesehatan terhadap kepuasan pasien di Puskesmas Mantrijeron Yogyakarta. Jurnal Ilmu Manajemen, 11(2), 33–42.

Rahayuningsih, S., & Cahyaningrum, D. (2023). Empathy in health care: Meta-analysis of its effect on patient satisfaction in ASEAN countries. Asian Pacific Journal of Health Science, 10(2), 95–103.

Rohaeni, H., & Marwa, L. (2018). Empati dan komunikasi terapeutik tenaga kesehatan terhadap kepuasan pasien. Jurnal Psikologi dan Kesehatan, 6(2), 55–63.

Sembiring, D., & Sinaga, E. (2022). Assurance and reliability in health care services. Jurnal Kebijakan dan Pelayanan Kesehatan, 8(1), 55–66.

Suwuh, J., Rumbayan, F., & Kolibu, F. (2018). Hubungan empati tenaga kesehatan dengan kepuasan pasien di Puskesmas Walantakan Kecamatan Langowan Utara. Jurnal Keperawatan Klinis dan Komunitas, 2(1), 45–53.

Syah, I. (2021). Dimensi mutu pelayanan kesehatan terhadap kepuasan pasien: Kajian teori SERVQUAL. Jurnal Kesehatan Indonesia, 9(3), 101–112.

Tjiptono, F., & Diana, A. (2022). Service, Quality and Customer Satisfaction. Yogyakarta: Andi Offset.

Walukow, M., Londa, V & Rorong, R. (2022). Reliability and empathy as predictors of patient satisfaction. Indonesian Journal of Health Science, 11(1), 89–98.

WHO. (2022). Universal Health Coverage (UHC) Index of Service Coverage. Geneva: World Health Organization.

Cover Oktober 2025

Downloads

Published

2025-10-31

Issue

Vol. 11 No. 2 (2025): OKTOBER 2025

Section

Articles

License

I. ORIGINALITY, AUTHORSHIP, AND COPYRIGHT

The manuscripts submitted for publication must be research works written in English that have not been previously published and  are not being considered for publication elsewhere. All the authors must have agreed to the submission and to the order of their names on the title page. They must also have agreed that the corresponding author may act on their behalf throughout the editorial review and publication process. The corresponding author is responsible for obtaining such agreement.

Requests for changes in authorship (order of listing or addition or deletion of names) after submission should be accompanied by signed statements of agreement from all the parties involved. To maintain and protect the publisher‘s ownership and rights and to protect the original authors from misappropriations of their published work, author(s) are required to sign a Journal Publishing Agreement and send it to the editorial office (jhtm@uui.ac.id).

II. PERMISSION

The author is responsible for acquiring the permission(s) to reproduce any copyrighted figures, tables, data, or text that are being used in the submitted paper. Authors should note that text quotations of more than 250 words from a published or copyrighted work will require grant of permission from the original publisher to reprint. The written permission letter(s) must be submitted together with the manuscript.

III. EDITORIAL REVIEW AND REVISION

All papers will be critically read by at least two anonymous reviewers, selected for their competence in the subject area of the paper. Acceptance of the paper will depend upon its scientific merit and suitability for the journal. A paper may be accepted in its original form or subject to revision.

The reviewers' (and editor's) suggestions will be conveyed to the author, who will then have an opportunity to revise the paper. A manuscript returned to an author for revision can be held for a maximum of eight weeks.

The accepted paper will be edited by native English speakers. The cost of language editing service is currently free.

IV. PROOFS

Galley proofs (PDF format) for an accepted article will be sent by e-mail to the corresponding author for copyediting corrections. The core content of an article cannot be changed at this time. It is the author's responsibility to check the entire manuscript, including tables, figure legends, and cited reference numbers, not just the items queried. The proofs should be corrected and mailed to the editorial office within 48 hours of receipt in order to expedite publication. Only one set of corrections will be accepted. In other words, it is important to ensure that all of your corrections are sent to us in one communication.

V.  REPRINTS

Five free reprint copies of the published article will be shipped to the corresponding authors in Indonesia only, approximately two weeks after the issue is printed. Authors, including overseas authors, who wish to purchase reprints, are required to complete the Reprint Order Form, which will be sent with the galley proofs to corresponding authors. This form must be returned together with the corrected galley proofs.