DETERMINAN KEPUASAN PASIEN DALAM ANTRIAN PELAYANAN DI PUSKESMAS GLUMPANG BARO KABUPATEN PIDIE
Keywords:
Kepuasan pasien, sikap petugas, ketersediaan informasi, efisiensi administrasi, puskesmas.Abstract
DETERMINAN KEPUASAN PASIEN DALAM ANTRIAN PELAYANAN DI PUSKESMAS GLUMPANG BARO KABUPATEN PIDIEReferences
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