Mutu Pelayanan Kesehatan Di Puskesmas Baiturrahman Banda Aceh

Penulis

  • Fauziah Andika Program Studi Ilmu Kesehatan Masyarakat, Fakultas Ilmu Kesehatan, Universitas Ubudiyah Indonesia, Banda Aceh, Indonesia
  • Prima Hariyanto Program Studi Ilmu Kesehatan Masyarakat, Fakultas Ilmu Kesehatan, Universitas Ubudiyah Indonesia, Banda Aceh, Indonesia

DOI:

https://doi.org/10.33143/jhtm.v3i2.273

Kata Kunci:

Kepuasan pasien, mutu pelayanan

Abstrak

Mutu pelayanan kesehatan sangat dipengaruhi oleh kualitas saran fisik, jenis tenaga yang tersedia, obat, alat kesehatan dan sarana penunjang lainnya, proses pemberian pelayanan, dan kompensasi yang diterima serta harapan masyarakat pengguna. Tujuan penelitian ini adalah untuk mengetahui hubungan mutu pelayanan perawat dengan kepuasan pasien di Puskesmas Baiturrahman, penelitian ini bersifat kuantitatif mengunakan analitik dengan desain cross sectional. Populasi dalam penelitian ini adalah seluruh masyarakat yang berkunjung di puskesmas baiturrahman, yang berjumlah 85.775 dan memakai rumus slovin di dapatkan sampel berjumlah 99 orang. Pengumpulan data ini diambil pada tanggal 06 Maret 2017. Analisa data menggunakan aplikasi computer, berdasarkan analisa Univariat didapatkan hasil kepuasan pasien puas 46 (46,5%) kurang puas 53 (53,5%),pengetahuan baik 40 (40,4%) kurang baik 59 (59,6%), akses terhadap pelayanan tersedia 33 (33,3%) tidak tersedia 66 (66,7%), fasilitas kesehatan lengkap 42 (42,4%) kurang lengkap 57 (57,6%), kenyamanan nyaman 34 (34,3%) kurang nyaman 65 (65,7%) dan analisa bivariat didapatkan hasil bahwa hubungan akses pelayanan kesehatan dengan kepuasan pasien di dengan 0.008 < α = 0.05, hubungan kepuasan pasien dengan fasilitas pelayanan dengan 0.042 < α = 0.05, hubungan kepuasan pasien dengan kenyamanan dengan 0.016 < α = 0.05,  hubungan kepuasan pasien dengan pengetahuan dengan 0.015 < α = 0.05, atau ada hubungan antara kepuasan pasien dengan akses terhadap pelayanan, ada hubungan antara kepuasan pasien dengan fasilitas pelayanan, ada hubungan antara kepuasan pasien dengan kehandalan petugas, ada hubungan antara kepuasan pasien dengan kenyamanan, ada antara kepuasan pasien dengan pengetahuan.

Referensi

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Unduhan

Diterbitkan

2017-10-15

Terbitan

Vol 3 No 2 (2017): Oktober 2017

Bagian

Articles

Lisensi

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