ANALISIS FAKTOR PENYEBAB KETERLAMBATAN PENDISTRIBUSIAN REKAM MEDIS KE POLIKLINIK RAWAT JALAN DI RSUD DOLOKSANGGUL
DOI:
https://doi.org/10.33143/jhtm.v7i1.1896Abstrak
Waktu tunggu pasien merupakan salah satu tolak ukur dalam aspek mutu pelayanan Kesehatan. Jika rekam medis sampai di poliklinik rawat jalan dengan tepat waktu, maka pelayanan akan tepat waktu pula sehingga dapat meminimalisir waktu tunggu pasien. Berdasarkan hasil studi pendahuluan yang dilakukan pada bulan Desember 2020 di RSUD Doloksanggul, 17 dari 25 rekam medis mengalami keterlambatan (68%) saat didistribusikan ke poliklinik rawat jalan karena melebihi standar waktu penyediaan rekam medis yaitu ≤ 10 menit. Tujuan dari penelitian ini adalah untuk mengetahui faktor penyebab keterlambatan pendistribusian rekam medis ke poliklinik rawat jalan di RSUD Doloksanggul. Jenis penelitian ini adalah deskriptif kualitatif.  Metode yang digunakan yaitu wawancara, observasi dan studi dokumentasi. Hasil Penelitian tentang keterlambatan pendistribusian rekam medis ke poliklinik rawat jalan disebabkan oleh faktor man, yaitu kedisiplinan petugas. Kemudian faktor materials, yaitu kerusakan pada rekam medis, kejadia misfile (salah letak), serta rekam medis tidak ditemukan di rak filing. Selanjutnya ada faktor machines, yaitu terjadi gangguan atau error pada komputer atau printer, rak rekam medis belum memadai, tracer yang tersedia belum layak. Kemudian faktor methods, yaitu respon time pengiriman rekam medis belum sesuai dengan Standar Prosedur Operasional.
Kata Kunci: Keterlambatan pendistribusian rekam medis
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