Faktor-Faktor Yang Mempengaruhi Kepuasan Pasien Terhadap Layanan Jaminan Kesehatan Nasional Di Ruang Rawat Inap Puskesmas Bagan Batu Tahun 2022
DOI:
https://doi.org/10.33143/jhtm.v9i2.3316Abstrak
Kepuasan pasien adalah harapan pasien yang dihasilkan dari kegiatan tenaga kesehatan sebagai akibat pemberian pelayanan kesehatan selama berinteraksi dengan pasien dalam upaya memberikan pelayanan. Pemenuhan kepuasan pasien terhadap layanan Jaminan Kesehatan Nasional di Ruang Rawat Inap Puskesmas bagan batu merupakah hal yang penting. Tujuan penelitian ini adalah untuk mengetahui variabel-variabel yang mempengaruhi kepuasan pasien terhadap pelayanan Jaminan Kesehatan Nasional yang diberikan di ruang rawat inap Puskesmas Bagan Batu. Penelitian ini menggunakan metodologi analitik cross-sectional dan dengan strategi pengambilan sampel stratified random sampling dengan jumlah responden 92 orang. Peneliti menggunakan analisis univariat dan bivariat dengan uji chi square untuk analisis data. Temuan penelitian ini menunjukkan (1) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan kehandalan dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,0366) < 0,05. (2) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan daya tanggap dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,0058) < 0,05. (3) Tidak terdsapat hubungan yang signifikan antara kepuasan pasien berdasarkan bukti fisik dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,92) > 0,05. (4) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan empaty dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan PValue (0,0059) < 0,05. Berdasarkan hal tersebut diatas maka Puskesmas Bagan Batu diharapkan lebih memperhatikan pelayanan yang ditawarkan untuk mencapai tingkat kepuasan pasien yang lebih maksimal.
Kata kunci: Kepuasan Pasien, JKN, Puskesmas
Patient satisfaction is the patient's expectations resulting from the activities of health workers as a result of providing health services while interacting with patients in an effort to provide services. Fulfillment of patient satisfaction with the National Health Insurance service in the Inpatient Room of the Bagan Batu Health Center is an important thing. The purpose of this study was to determine the variables that affect patient satisfaction with the National Health Insurance services provided in the inpatient ward of the Bagan Batu Health Center. This study used a cross-sectional analytic methodology and a stratified random sampling strategy with 92 respondents. The researcher used univariate and bivariate analysis with chi square test for data analysis. The findings of this study indicate (1) There is a significant relationship between patient satisfaction based on reliability with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0366) <0.05. (2) There is a significant relationship between patient satisfaction based on responsiveness with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0058) <0.05. (3) There is no significant relationship between patient satisfaction based on physical evidence and the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.92) > 0.05. (4) There is a significant relationship between patient satisfaction based on empathy with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0059) <0.05. Based on the above, the Bagan Batu Health Center is expected to pay more attention to the services offered to achieve a maximum level of patient satisfaction.
Keywords: Patient Satisfaction, JKN, Puskesmas
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