Faktor-Faktor yang Berhubungan dengan Kepuasan Ibu Hamil dalam Pelayanan Kesehatan Ibu dan Anak di Puskesmas Kuta Baro Aceh Besar
DOI:
https://doi.org/10.33143/jhtm.v2i1.343Kata Kunci:
kepuasan ibu hamil, pelayanan kesehatan ibu dan anakAbstrak
Berdasarkan hasil survei yang peneliti lakukan pada bulan Januari 2015 terlihat bahwa kunjungan ke unit pelayanan KIA dari bulan januari s/d maret sebanyak 275 orang. Dari 10 responden yang diwawancarai 6 orang mengatakan puas dan diberikan pelayanan sesuai dengan harapan dan 4 mengatakan ketidakpuasannya terhadap pelayanan yang diberikan tidak sesuai dengan harapan, waktu tunggu yang cukup lama dikarenakan harus mengantri. Survei analitik dengan rancangan penelitan cross sectional, tehnik pengambilan sampel dalam penelitian ini yaitu menggunakan tehnik non random sampling dengan teknik pemilihan purposif acidental sampling. Hasil penelitiam Tingkat kepuasan pasien di Puskesmas Kuta Baro Aceh Besar Tahun 2015 mayoritas pada kategori puas yaitu sebanyak 24 responden (80,0%). Sarana Prasarana di Puskesmas Kuta Baro Aceh Besar Tahun 2015 mayoritas pada kategori lengkap yaitu sebanyak 28 responden (933%). Sikap bidan di Puskesmas Kuta Baro Aceh Besar Tahun 2015 mayoritas pada kategori Positif yaitu sebanyak 20 responden (66,7%). Kualitas pelayanan di Puskesmas Kuta Baro Aceh Besar tahun 2015 mayoritas pada kategori sesuai standar sebanyak 26 responden (86,7%).Referensi
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