Hubungan Sistem Kearsipan dalam Meningkatkan Kualitas Pelayanan Pasien di RSUD Dr. R.M Djoelham
DOI:
https://doi.org/10.33143/jhtm.v10i1.3861Abstract
Pendahuluan; Pengelolaan arsip sering disebut dengan manajemen arsip yang pelaksanaanya harus dilakukan secara tertib dan menyeluruh. Tanpa didukung suatu sistem pengelolaan rekam medis yang baik dan benar, kemungkinan tertib administrasi rumah sakit akan sulit berhasil sebagaimana yang diharapkan. Berdasarkan survei awal, dari 10 petugas rekam medis, 6 petugas menyatakan cara penyimpanan dan penataan arsip data rekam medis berbeda dan 4 petugas menyatakan sistem yang digunakan menggunakan numerical filling sistem. Tujuan; Untuk mengetahui hubungan sistem kearsipan dalam meningkatkan kualitas pelayanan pasien di RSUD Dr. R.M Djoelham. Metode; Penelitian ini bersifat kuantitatif dan dirancang sebagai survei analitik menggunakan pendekatan crossectional. Penelitian ini melibatkan 32 petugas rekam medis total, dan 32 sampel diambil dengan teknik total sampling. Analisis data menggunakan analisis univariat dan bivariat, menggunakan statistik uji chi-square. Hasil; Sistem kearsipan memiliki nilai p = 0,013 < 0,05. Artinya ada hubungan sistem kearsipan dengan kualitas pelayanan pasien di RSUD Dr. R.M Djoelham. Kesimpulan; Ada hubungan sistem kearsipan dengan kualitas pelayanan pasien.
Kata Kunci : Sistem Kearsipan, Kualitas Pelayanan, Pasien
Background; Archive management is often referred to as archive management, the implementation of which must be carried out in an orderly and thorough manner. Without the support of a good and correct medical record management system, it is likely that the orderly administration of the hospital will be difficult to succeed as expected. Based on the initial survey, out of 10 medical record officers, 6 officers stated that the way to store and organize medical record data archives was different and 4 officers stated that the system used used a numerical filling system. Objectives;Â The relationship between the filing system in improving the quality of patient care at Dr. R.M Djoelham in Hospital 2022. Method; This type of research is quantitative with an analytic survey design using a cross-sectional approach. The population of this study was all medical record officers as many as 32 people with a sample of 32 people who were taken using the total sampling technique. Data analysis used univariate and bivariate analysis with the chi-square test statistic. Result; The filing system has a value of p = 0.013 <0.05. This means that there is a relationship between the filing system and the quality of patient care at Dr. R.M Djoelham Hospital in 2022. Conclusion; There is a relationship between the archive system and the quality of patient service.
Keywords : Filing System, Service Quality, PatientsReferences
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