PENGARUH KUALITAS LAYANAN ADMINISTRASI AKADEMIK TERHADAP KEPUASAN MAHASISWA
DOI:
https://doi.org/10.33143/jes.v9i2.3441Abstrak
Salah satu cara untuk memenangkan persaingan di dunia pendidikan tinggi di era globalisaasi adalah melalui pelayanan yang berkualitas untuk meningkatkan kepuasan mahasiswa sehingga mendapatkan kepercayaan dari masyarakat. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan administrasi akademik terhadap kepuasan mahasiswa. Penelitian ini menggunakan pendekatan penelitian kuantitatif. Penelitian dilakukan pada mahasiswa Universitas Ubudiyah Indonesia yang aktif di semester genap 2021/2022 dengan sampelnya berjumlah 56 orang yang dipilih dengan menggunakan teknik random sampling. Teknik pengumpulan data menggunakan angket dan observasi. Teknik analisis data menggunakan analisis regresi dan korelasi. Berdasarkan hasil pengujian hipotesis diperoleh bahwa besarnya pengaruh kualitas layanan administrasi akademik terhadap kepuasan mahasiswa yang dihitung dengan koefisien korelasi adalah sebesar 0,868 yang menunjukkan pengaruh yang sangat kuat antara kualitas layanan administrasi akademik terhadap kepuasan mahasiswa.
Kata kunci : kualitas layanan, administrasi akademik, kepuasan mahasiswa
One way to win the competition in the world of higher education in the era of globalization is through quality services to increase student satisfaction so as to gain the trust of the community. This study aims to determine the effect of the quality of academic administration services on student satisfaction. This study uses a quantitative research approach. The study was conducted on students of the University of Ubudiyah Indonesia who are active in the even semester of 2021/2022 with a sample of 56 people who were selected using random sampling technique. Data collection techniques were using questionnaires and observations. The data analysis technique used regression and correlation analysis. Based on the results of hypothesis testing, it was found that the magnitude of the influence of the quality of academic administration services on student satisfaction calculated by the correlation coefficient was 0.868 which showed a very strong influence between the quality of academic administration services on student satisfaction.
Keywords: service quality, academic administration, student satisfaction
Unduhan
Terbitan
Bagian
Lisensi
Publication Ethics and Publication Malpractice Statement
This statement clarifies ethical behaviour of all parties involved in the act of publishing an article in our journals, including the authors, the editors, the peer-reviewers and the publisher (Directorate Research and Community Service, Universitas Ubudiyah Indonesia).
Ethical Guideline for Journal Publication
The publication of an article in a peer-reviewed JES is an essential building block in the development of a coherent and respected network of knowledge. It is a direct reflection of the quality of the work of the authors and the institutions that support them. Peer-reviewed articles support and embody the scientific method. It is therefore important to agree upon standards of expected ethical behavior for all parties involved in the act of publishing: the authors, the journal editors, the peer reviewers, the publisher and the society.
Directorate Research and Community Service, Universitas Ubudiyah Indonesia (UUI) as publisher of this Journal takes its duties of guardianship over all stages of publishing extremely seriously and we recognize our ethical and other responsibilities. We are committed to ensuring that advertising, reprint or other commercial revenue has no impact or influence on editorial decisions.
Publication decisions
The editors of the journals are responsible for deciding which of the articles submitted to the journal should be published. The validation of the work in question and its importance to researchers and readers must always drive such decisions. The editors may be guided by the policies of the journal's editorial board and constrained by such legal requirements as shall then be in force regarding libel, copyright infringement and plagiarism. The editors may confer with other editors or reviewers in making this decision.
Fair play
An editor at any time evaluate manuscripts for their intellectual content without regard to race, gender, sexual orientation, religious belief, ethnic origin, citizenship, or political philosophy of the authors.
Confidentiality
The editor and any editorial staff must not disclose any information about a submitted manuscript to anyone other than the corresponding author, reviewers, potential reviewers, other editorial advisers, and the publisher, as appropriate.
Disclosure and conflicts of interest
Unpublished materials disclosed in a submitted manuscript must not be used in an editor's own research without the express written consent of the author.
