ANALYSIS OF AIR TRANSPORTATION MANAGEMENT INFORMATION SYSTEMS (Case Study of Sultan Iskandar Muda International Airport)
DOI:
https://doi.org/10.33143/jics.v11i2.4134Kata Kunci:
sistem informasi, pengelolaan transportasi udara, Bandar Udara Sultan Iskandar Muda, manajemen penerbangan, integrasi sistemAbstrak
Penelitian ini bertujuan untuk menganalisis efektivitas sistem informasi pengelolaan transportasi udara di Bandar Udara
Internasional Sultan Iskandar Muda. Sistem informasi di bandara memainkan peran penting dalam memastikan kelancaran operasi
penerbangan, manajemen penumpang, keamanan, dan efisiensi keseluruhan. Studi ini menggunakan pendekatan studi kasus untuk
mengevaluasi implementasi sistem informasi yang digunakan, termasuk sistem manajemen penerbangan, sistem manajemen
bagasi, sistem keamanan, serta manajemen data penumpang. Data dikumpulkan melalui wawancara dengan manajemen bandara,
observasi langsung, dan analisis literatur terkait. Hasil penelitian menunjukkan bahwa meskipun sistem informasi di bandara ini
telah mampu meningkatkan efisiensi operasional, terdapat beberapa kendala seperti keterbatasan integrasi dengan pihak maskapai
penerbangan dan pihak ketiga lainnya, serta kurangnya ketersediaan data real-time yang memadai. Berdasarkan analisis yang
dilakukan, penelitian ini memberikan beberapa rekomendasi peningkatan, termasuk integrasi sistem yang lebih baik, penggunaan
teknologi otomatisasi, serta perbaikan infrastruktur teknologi informasi untuk meningkatkan keamanan dan keandalan sistem. Dari
hasil penelitian ini memberikan wawasan penting mengenai bagaimana pengelolaan sistem informasi di bandara dapat ditingkatkan
untuk mendukung efisiensi operasional dan meningkatkan kualitas layanan bagi penumpang serta operator penerbangan.
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